Terms and Conditions and Privacy Policy

Read about our Terms and Conditions and Privacy Policy

  • Cookies

    What are cookies?

    Cookies are small pieces of data that are stored on your computer when you visit a website. Cookies are used, among other things, to record your movements while you are on the website and to remember you if you return. The information recorded can be used for statistical purposes, for example, to improve the user experience. A cookie is not a program and cannot contain viruses.

    How we use cookies on system-audio.com

    emaerket.dk uses cookies for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. How you do it depends on your browser. Read here for instructions on how to delete cookies in your browser:

    Technically necessary cookies

    The content on system-audio.com is stored and managed through the WordPress CMS. WordPress sets cookies that are used to recognize you as you move around our website. We use the e-mark's cookie script to find out whether you have already been informed about the website's use of cookies.

    Preference cookies

    These cookies are used to ensure the optimal user experience on the website. For example, for the display of Youtube movies on system-audio.com. In this context, Youtube uses cookies to register which videos are shown and how much of the movie you have watched.

    Operational and optimization cookies

    These cookies are used for the operation of the website. In this context, we use, among other things, Google Analytics to analyze how our users use the website. The information that the cookie collects about your use of system-audio.com is sent to and stored on Google's servers. In addition, our chat function sets cookies that optimize the user experience on the chat.

    Marketing - anonymous tracking across websites

    These cookies are used to track users across their visits to multiple websites. The information makes it possible to show the user relevant marketing content. system-audio.com does not currently use these cookies. If you have comments or questions in connection with our information and/or processing of personal data, you are welcome to contact us on tel. +45 3645 8080 or support@system-audio.com

    web statistics

    We use web statistics to record the number of visits to our website, where visitors come from and which pages they view on system-audio.com. We use these statistics to improve the user experience on system-audio.com and target the content in relation to the visitors on the site.

  • Personal data policy

    We need the following information when you shop with us: Name, address, telephone number and email address.

    We record and disclose the personal data necessary to deliver the goods to you.

    The personal data is registered at System Audio A/S and stored for five years, after which the data is deleted. We also cooperate with a number of other companies that store and process data. These companies process data solely on our behalf and may not use it for their own purposes.

    We only work with data processors in the EU or in countries that can provide adequate protection for your data.

    The data controller of system-audio.com is System Audio A/S.

    You have the right to know what data we process about you. If you believe the data is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@system-audio.com

  • Terms and conditions of trade

    1. Payment

    2. Delivery

    3. Right of withdrawal

    4. Returns

    5. Right of complaint

    6. 7 year factory warranty

    7. Personal data policy

    8. Legal redress

    1. payment

    We do not charge any payment fee.
    The amount will only be charged to your card when the goods are shipped.

    2. Delivery

    We deliver directly to an address of your choice. We do not charge shipping costs.

    3. Right of withdrawal

    As a consumer, you are entitled to a 14-day right of withdrawal, but when you shop with us you get a 30-day right of withdrawal.
    The withdrawal period expires 30 days after the day you receive your goods or take physical possession of the last goods in the case of a contract for several different goods ordered in a single order and delivered separately.
    If the goods consist of several lots or parts, the withdrawal period expires 30 days after the day you take physical possession of the last lot or part.
    You must notify us within 30 days of receipt that you wish to cancel your purchase. The notification must be given by contacting support@system-audio.com or by using the standard withdrawal form. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.
    You cannot withdraw by simply refusing to take delivery of the goods without giving us clear notice.

    4. returns

    You must return your order to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs of returning the goods. You bear the risk of the goods from the time of delivery of the goods or we can send you a return label.
    If the original packaging is missing, this may constitute a loss of value, so to be sure of receiving a full refund, it is recommended that the item is returned in its original packaging.
    The return costs are expected to amount to a maximum of approximately €: 300.
    The condition of the goods when you return them
    You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical shop, but you cannot actually use it.
    If the item has been tested beyond what is described above, we consider it as second-hand, which means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.
    Refund of the purchase amount
    If you cancel your purchase, you will get back the amount you paid to us. In the case of a reduction in value for which you are liable, this will be deducted from the purchase amount.
    If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to withdraw from this contract. We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
    We may withhold the refund until we have received the goods back, unless you have provided proof of having returned them by then.
    If you regret the purchase, the product must be sent to:
    System Audio A/S
    Langebjerg 35A
    DK4000 Roskilde
    You can also cancel your purchase by giving clear notice and delivering it in person to the above address, subject to prior agreement.
    We do not accept parcels without delivery or parcels sent cash on delivery.

    5. right of complaint

    The rules on defects in the Sale of Goods Act may apply to the purchase of goods.
    When you shop with us as a consumer, you have a 24-month warranty. This means that you can either have the product repaired, exchanged, refunded or a reduction in price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
    You must complain within a "reasonable time" after you have discovered the defect in the goods. If you complain within 2 months of discovering the defect, the complaint will always be considered timely.
    If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt of dispatch so that we can reimburse your shipping costs.
    The item will be sent to:
    System Audio A/S
    Langebjerg 35A
    DK4000 Roskilde
    When you return the item, please describe the problem in as much detail as possible.
    We do not accept parcels without delivery or parcels sent cash on delivery.

    6. 7-year factory warranty

    We offer you a 7-year factory warranty. Read here how: 7 years factory warranty

    7. personal data policy

    In order for you to enter into an agreement with us, we need the following information:
    Name, address, telephone number and e-mail address.
    We record and share your personal data in order to deliver the product to you.
    The personal data is registered with System Audio A/S and stored for five years (or 7 years?), after which the data is deleted.
    The data controller of system-audio.com is Manager Allan Johansen.
    As registered with System Audio A/S, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to: support@system-audio.com.

    8. Right of appeal

    If you want to complain about your purchase, please contact support@system-audio.com. If we do not succeed in finding a solution, you can file a complaint with the Center for Complaint Resolution if the conditions for this are met.
    Danish Competition and Consumer Authority
    Carl Jacobsensvej 35
    2500 Valby
    If you are a consumer resident in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here- https://ec.europa.eu/odr
    The terms and conditions were last updated on December 12, 2016

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