We need the following information when you shop with us: Name, address, telephone number and email address.

We record and disclose the personal data necessary to deliver the goods to you.

The personal data is registered at System Audio A/S and stored for five years, after which the data is deleted. We also cooperate with a number of other companies that store and process data. These companies process data solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide adequate protection for your data.

The data controller of system-audio.com is System Audio A/S.

You have the right to know what data we process about you. If you believe the data is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@system-audio.com

1. Payment

2. Delivery

3. Right of withdrawal

4. Returns

5. Right of complaint

6. 7 year factory warranty

7. Personal data policy

8. Legal redress

1. payment

We do not charge any payment fee.

The amount will only be charged to your card when the goods are shipped.

2. Delivery

We deliver directly to an address of your choice. We do not charge shipping costs.

3. Right of withdrawal

As a consumer, you are entitled to a 14-day right of withdrawal, but when you shop with us you get a 30-day right of withdrawal.

The withdrawal period expires 30 days after the day you receive your goods or take physical possession of the last goods in the case of a contract for several different goods ordered in a single order and delivered separately.

If the goods consist of several lots or parts, the withdrawal period expires 30 days after the day you take physical possession of the last lot or part.

You must notify us within 30 days of receipt that you wish to cancel your purchase. The notification must be given by contacting support@system-audio.com or by using the standard withdrawal form. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.

You cannot withdraw by simply refusing to take delivery of the goods without giving us clear notice.

4. returns

You must return your order to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs of returning the goods. You bear the risk of the goods from the time of delivery of the goods or we can send you a return label.

If the original packaging is missing, this may constitute a loss of value, so to be sure of receiving a full refund, it is recommended that the item is returned in its original packaging.

The return costs are expected to amount to a maximum of approximately €: 300.

The condition of the goods when you return them

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical shop, but you cannot actually use it.

If the item has been tested beyond what is described above, we consider it as second-hand, which means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.

Refund of the purchase amount

If you cancel your purchase, you will get back the amount you paid to us. In the case of a reduction in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to withdraw from this contract. We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the goods back, unless you have provided proof of having returned them by then.

If you regret the purchase, the product must be sent to:
System Audio A/S
Langebjerg 35A
DK4000 Roskilde

You can also cancel your purchase by giving clear notice and delivering it in person to the above address, subject to prior agreement.

We do not accept parcels without delivery or parcels sent cash on delivery.

5. right of complaint

The rules on defects in the Sale of Goods Act may apply to the purchase of goods.

When you shop with us as a consumer, you have a 24-month warranty. This means that you can either have the product repaired, exchanged, refunded or a reduction in price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

You must complain within a "reasonable time" after you have discovered the defect in the goods. If you complain within 2 months of discovering the defect, the complaint will always be considered timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt of dispatch so that we can reimburse your shipping costs.

The item will be sent to:
System Audio A/S
Langebjerg 35A
DK4000 Roskilde

When you return the item, please describe the problem in as much detail as possible.

We do not accept parcels without delivery or parcels sent cash on delivery.

6. 7-year factory warranty

We offer you a 7-year factory warranty. Read here how: 7 years factory warranty

7. personal data policy

In order for you to enter into an agreement with us, we need the following information:
Name, address, telephone number and e-mail address.

We record and share your personal data in order to deliver the product to you.

The personal data is registered with System Audio A/S and stored for five years (or 7 years?), after which the data is deleted.

The data controller of system-audio.com is Manager Allan Johansen.

As registered with System Audio A/S, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to: support@system-audio.com.

8. Right of appeal

If you want to complain about your purchase, please contact support@system-audio.com. If we do not succeed in finding a solution, you can file a complaint with the Center for Complaint Resolution if the conditions for this are met.

Danish Competition and Consumer Authority
Carl Jacobsensvej 35
2500 Valby
www.forbrug.dk

If you are a consumer resident in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here- https://ec.europa.eu/odr

The terms and conditions were last updated on December 12, 2016

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